Returns - Terms and Conditions

This order has been placed with the Independent Consultant (Consultant) named on the front of this form, acting as an Independent Consultant and reseller of products purchased from Flavourista Pty Ltd. The Consultant is the principal in this transaction and cannot act on behalf of Flavourista Pty Ltd nor bind or represent Flavourista Pty Ltd in any way.

For future supplies of the Flavourista Pty Ltd range of products, please contact your Independent Consultant. Flavourista Pty Ltd can assist with contact details for an alternative Consultant should this be more convenient.

Please direct all communication regarding this order to your Independent Consultant.

The delivery date is contingent on payment being received in full for all orders placed during the Social demonstration. Under normal circumstances, most orders are shipped within 2 days from the date of all payments being received from the Social demonstration. Flavourista Pty Ltd extends no guarantee of delivery date - but we are committed to getting your order to you at lightning speed - so if we know there’s going to be a delay, we will communicate this to you.

The guarantee on consumable products is limited to storage and damage in shipping.

Any requests for a refund or replacement on consumable products must be received in writing within 7 days of receipt. Upon receipt of the notification, Flavourista Pty Ltd may, at its discretion, offer a refund or replacement product to the same value. Please contact your Consultant who will be able to submit the claim for you. In the case of non-consumable products, this guarantee is limited to defects in materials or workmanship and does not extend to cover commercial use, misuse or ordinary wear and tear. If a product arrives damaged or does not perform as the manufacturer intended, please contact the authorised Consultant within 7 days from the date of receipt. We will require photographs of any items received damaged, for our records, in order to replace any items damaged in transit. Upon timely notification and presentation of this order form, prepaid arrangements will be made for the item to be returned for replacement. If a product replacement cannot be made, Flavourista Pty Ltd will offer a comparable product replacement, refund or credit toward future product purchases.

We want you to enjoy your experience with Flavourista. If you are unhappy with your purchase in any way, please contact us directly by phoning 1300 081 996 or email us: Please quote your name and order number so we can check our records for information relating to your order. We will then be in touch to see how we can fix the matter.

Our answer will always be “yes” to any reasonable request.